Customer service excellence takes more than words.
It takes action.

Dear Friends, Colleagues and Guests.

On behalf of the HDI Middle East and Africa, we are delighted to be your host to our third annual conference and expo, HDI-MEA2008 – Bridge the Service Gap.

The global spotlight is on our region. The time is now to grasp this opportunity before us and catapult our reputation for service excellence to the world stage. We do not want to stumble – customer service takes more than words. It takes action. We must build the foundation to back our claims of superior service. We will leap forward by establishing international best practices for IT service management, fostering a customer-centric culture, and building the business and soft skills competency of our customer service professionals.

HDI-MEA 2008 is the ONLY comprehensive event for Customer Service, Call Center, and IT Service Management executives all in one place.

  • 5 Keynote Speakers – key government dignitaries and top industry executives
  • 24 in-depth sessions
  • Elite, globally recognized support industry experts
  • Bridge to Solutions exhibits
  • Robust networking on the “Networking Bridge,” and through the unique HDI-MEA Connects network and Internet Café, and more

Delegates to HDI-MEA 2008 will learn how to become more service oriented, develop the insight to become a more mature service organization, and be inspired to lead a new generation of IT and customer service professionals toward excellence.

           

You can’t afford to miss this elite International event

               
We look forward to welcoming you to our prestigious event

 

Moustafa Kadous
President and COO, HDI-MEA
Conference Host

In partnership with


          


Technology & Solutions Partners