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HDI MEA 2009 Conference and Expo:

This all new, in-depth program - guided by top dignitaries, international experts and industry leaders - will challenge your established thinking, generate new ideas for service excellence, and engage you in stimulating dialogue with industry peers. Choose from sessions in three tracks, highlighting the most practical approaches and global best practices that will turn the tide for customer service excellence.
IT help desk and service management best practices
strategic leadership in turbulent times means making tough decisions.
Delivering customer service excellence as a business strategy
Call center best practices, sourcing strategies, technology solutions people and processes
Support Center Analyst
Paul Dooley
HDI Certified Trainer
$1400
Support Center Manager
Rae Ann Bruno
HDI Certified Trainer
$1700
ITIL® v3 Service Operation
Lifecycle Course

Abbey Wiltse
ITIL Certified Trainer
$ 2000
ITIL V3 Foundation
PREMUIM Course

Shalini Dhingra
HDI Certified Trainer
$ 1700
Fundamentals of Business
Finance and Accounting

Paul Dooley
HDI Certified Trainer
$ 990