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HDI Support Center Manager |
 Gaining C-level management supportand effectively communicating the pivotal role of the support center iscrucial to any support operation’ssuccess. For this reason, the support center manager must act as a support leader and strategically align thesupport center to the organization.
The HDI Support Center Manager coursefocuses on best practice standards and the skills necessary to successfully manage the strategic and tacticalcomponents of a support organization. Additionally, this course provides participants with a raised awarenessand understanding of the ITIL bestpractice framework and its application.
What You Will Learn
- How to build a support center strategy that aligns with organizational needs
- Formal procedures for increasing productivity, driving consistent service delivery, and increasing customer satisfaction
- How to calculate costs, reiterate value, and demonstrate a greater return on investment (ROI)
- ITIL best practices to meet ongoing business challenges
- Tools and technology that maximize service delivery
- Training and retention programs
- Mentoring for high performance teams
- Key performance indicators (KPIs) to measure support performance
- How to promote and market the
Course Schedule
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Course Prices
Includes certification exam
Class room
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Member: $
Non Members: $ |
Onsite
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Request information
or call +971 4 3911 230.
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