H.D.I. Courses |
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Whether you are a Help Desk/Support Center Analyst, Team Leader or Manager, HDI provides the certification and training to help IT service and support professionals provide excellent service, increase productivity and profitability, and decrease call times. HDI certification and training is built upon globally-recognized industry standards developed by an international committee of industry experts and practitioners.....
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ISO/IEC 20000 Courses |
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ISO/IEC 20000 is the world wide standard for IT Service Quality Management. It provides an assessment framework and specification that has been a globally recognized standard for evaluating IT service management processes. It proposes a process approach to IT Service Management within an overall Plan-Do-Check-Act (PDCA) cycle.ISO/IEC 20000 sets out a minimum set of requirements that all service providers should aspire to achieve.
The Courses offered leads the way in the ISO revolution that takes ITIL from the individual to the enterprise level.
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ITIL Courses |
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IT Infrastructure Library (ITIL) framework is the only comprehensive, consistent and coherent set of best practices for IT Service Management and related processes. These best practices have become a de facto global standard for managing IT services. It promotes a quality approach for achieving business effectiveness and efficiency.
The ITIL (IT Infrastructure Library) courses review the five ITIL books that aid with the implementation of an IT Service Management lifecycle framework.
ITIL is a top-down, business driven IT service management approach that addresses the strategic business value generated by the IT organization and the delivery of quality IT services. ITIL training will help you focus on the people, processes and technology issues within your organization. ITIL is aligned with the international standard, ISO 20000.
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