Pre Conference Workshops:

Course	By	Price	Date
Support Center Analyst	Paul Dooley President & Principal Consultant Optimal Connections LLC	$1400	15 - 16 Nov. 2009
The Fundamentals of Business Finance and Accounting for Support Managers	Paul Dooley President & Principal Consultant Optimal Connections LLC	$990	15 Nov. 2009
ITIL V3 Foundation PREMUIM Course	Shalini Dhingra REGIONAL MANAGER – MIDDLE EAST & AFRICA ITPreneurs	$1700	15 - 17 Nov. 2009
Support Center Manager	Rae Ann Bruno President of Business Solutions Training HDI	$1700	15 - 17 Nov. 2009
ITIL® v3 Service Operation Lifecycle Course	Abbey Wiltse Global Product Manager ITpreneurs	$2000	15 - 17 Nov. 2009