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The HDI Support Center Maturity Assessment service provides an independent, third-party, review of your support center – providing you with a comprehensive report of its maturity level and recommendations for improvement. The service is based on the HDI Support Center Maturity Model and the HDI Support Center Standard, resources developed by HDI that are recognized worldwide.
Why Conduct an HDI Support Center Maturity Assessment?
- Receive guidance for improving operational efficiency, service quality, and value.
- Establish a baseline to measure the impact of future changes.
- Gain proof of performance to support improvement initiatives.
- Obtain assessment and gap analysis for support centers that
desire future HDI Support Center Certification.
Learn How Your IT Support Center Compares to Industry Standards!The Assessment ProcessAn HDI-Certified auditor will work with you throughout the assessment process. Each phase of the assessment is designed to compile accurate information regarding your support center operations, and includes:
- Planning: A pre-assessment survey of key individuals and logistics planning
- Data Collection: On-site interviews, observations, and review of tools and documentation
- Analysis: Off-site review and analysis of data collected, development of recommendations and preparation of assessment report
- Delivery: Presentation of a comprehensive assessment report
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