About HDI ^SM

HDI, a United Business Media company, is the world's largest international membership association, pre-eminent industry thought leader, and the industry’s premier certification and training body serving the customer service and IT technical support profession. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for customer support and call center emerging trends and best practices. HDI is a member of the EU Commission for Support Center standards. One of the most important facets of HDI is that we remain vendor-neutral in an effort to facilitate open, independent networking and information sharing. HDI bridges the gap between business skills and technology.

HDI was founded in the U.S. in 1989 and serves more than 10,000 members worldwide. HDI global community includes; HDI US, Europe, Asia, Australia, Japan, Brazil, Slovenia, Finland and HDI-MEA

About HDI-MEA

HDI Middle East and Africa is a division of ThinkCSI® and is the exclusive Gold HDI business partner and only HDI-sanctioned certification entity for the region, encompassing 71 countries. HDI-MEA is dedicated to increasing its constituents’ knowledge about the call center, outsourcing, and IT service Management profession and propelling the industry forward. Through professional training, performance assessment, operational audits, gap analysis, best practices consulting, process design, and certification endorsements, HDI-MEA leads the region in promoting a customer-centric culture and instilling Management’s desire for organizational change that lead to performance enhancement.

Since 2006, HDI-MEA has established itself as the premiere training and certification entity in the region, training more than 2500 customer service and support professionals and successfully guiding two global organizations through HDI Support Center Certification.