DO YOU WONDER?

• What problems are causing supports team the most sleepless nights, and what they are doing about it?
• How support organizations allocate and manage the costs of support?
• What tools people are using to support best practice initiatives?
• What support organizations are really doing with outsourcing programs?
• How managers are taking care of their teams' professional development?

Learn answers to these and more questions – and have accurate statistics on which to base your future decisions

Make your participation a priority today. The results will reveal the industry's maturity in the region and be a call to action for support organizations in both private and public sectors. Use the industry-wide data to:

• shape service management best practices
  
• gain the commitment of senior executives to support new initiatives
  
• guide your organization toward a leadership position in the region
  
• compete more effectively in the global marketplace and support the growing economic infrastructure in the region

It's the first objective, independent research in the region focused on the people, process, and technology issues in the IT service and customer support industry. Based upon the proven, HDI survey conducted and published in the U.S. for nearly 20 years.

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