Through professional training, performance assessment, operational audits, gap analysis, best practices consulting, process design, and certification endorsements, HDI-MEA leads the region in promoting a customer-centric culture and instilling management's desire for organizational change that lead to performance enhancement. HDI-MEA is dedicated to increasing its constituents' knowledge about the call center, outsourcing, and IT service management profession and propelling the industry forward.  

HDI-MEA can help:

• Senior-level IT service and support professionals meet at HDI-MEA Connect  for live, interactive meetings that provide an outlet for strategic communication.

• Measure your customer's satisfaction with the HDI Customer Satisfaction Index and benchmark your performance against your established goals, other companies in your industry, or against the support industry as a whole.

• Learn processes like ITIL and Knowledge Management to improve operational efficiencies.

• Stay on top of industry trends and technologies at t HDI-MEA's Annual Conference & Expo

• Search the largest repository of industry resources including Support World magazine, white papers, and quarterly Focus Books.

• Compare your support center to industry standards using the Support Center Maturity Assessment & Support Center Certification.

• Get answers and tools to solve common support center issues.

• Educate yourself and your support center with HDI courses, the ideal soft-skills complement to hard-skills learned through Microsoft and CompTIA